Frequently Asked Questions

1. What type of jewellery do you sell?
We offer fashion (imitation/artificial) jewellery designed as per the latest trends. We do not sell real gold or precious metal jewellery.
2. Are your products made of real gold or silver?
No, all our products are imitation jewellery and are not made of real gold, silver, or precious metals.
3. Is the jewellery suitable for daily wear?
Yes, most of our designs are suitable for both daily wear and occasional use.
4. How can I place an order?
You can place an order directly through our website by selecting your desired product and completing the checkout process.
5. What payment methods do you accept?
We accept payments through secure online payment gateways, including UPI, debit cards, credit cards, and other available options at checkout.
6. Do you offer Cash on Delivery (COD)?
COD availability depends on your location and will be shown during checkout.
7. How long does delivery take?
Delivery usually takes:
  • 3–5 days for metro cities
  • 5–7 days for other locations
  • 7–10 days for remote areas
8. How can I track my order?
Once your order is shipped, you will receive tracking details via email or SMS.
9. Can I cancel my order?
Yes, you can cancel your order before it is dispatched. After dispatch, cancellation is not possible.
10. Do you accept returns?
Returns are accepted only for damaged, defective, or incorrect products, subject to our Return Policy.
11. How do I request a return or replacement?
You can contact our support team with your order details and issue, along with images or videos as proof.
12. How long does it take to get a refund?
Approved refunds are processed within 3–5 working days to the original payment method.
13. What should I do if I receive a damaged product?
Please report the issue within 48 hours of delivery with proper proof (images or unboxing video).
14. Can I change my shipping address after placing an order?
Address changes are allowed only before the order is dispatched.
15. Do you offer international shipping?
Currently, we only ship within India.
16. Will the product look exactly like the images?
We try our best to show accurate images, but slight variations may occur due to lighting and screen settings.
17. How should I care for my jewellery?
Keep jewellery away from water, perfumes, and chemicals. Store it in a dry place to maintain its quality.
18. Do you restock sold-out products?
Some products may be restocked depending on availability. You can check back later or contact us for updates.
19. Is my personal information safe?
Yes, we follow standard security practices to protect your personal information as per applicable laws.
20. How can I contact customer support?
You can reach us via phone or email during working hours for any assistance.