SHIPPING POLICY

Last Updated: 13/04/2026

This Shipping Policy outlines how CRYSTALBYTE TECHNOLOGIES PRIVATE LIMITED (“Company”, “we”, “our”, “us”) processes, ships, and delivers orders placed on our website (“Website”).

1. SHIPPING COVERAGE

  • We deliver across India through trusted courier partners
  • Orders are shipped to the address provided at the time of purchase
  • Serviceability depends on courier partner availability in your area

2. ORDER PROCESSING TIME

  • Orders are processed within 1–2 working days after confirmation
  • Orders placed on weekends or public holidays will be processed on the next working day
  • During high-demand periods (sales, festivals), processing time may be slightly extended

3. SHIPPING & DELIVERY TIME

Estimated delivery timelines after dispatch:

  • Metro Cities: 3–5 working days
  • Other Cities/Towns: 5–7 working days
  • Remote Areas: 7–10 working days

Note: Delivery timelines are estimates and may vary due to courier operations, weather conditions, or unforeseen circumstances.

4. SHIPPING CHARGES

  • Shipping charges (if any) will be displayed at checkout before payment
  • We may offer free shipping on selected orders or promotions

5. ORDER TRACKING

  • Once your order is dispatched, you will receive tracking details via email/SMS
  • You can track your shipment through the courier partner’s website

6. DELIVERY ATTEMPTS

  • Our courier partners will attempt delivery as per their policy
  • If delivery fails due to:
    • Incorrect address
    • Customer unavailability
    • Refusal to accept

The order may be returned to us

7. DELAYED OR LOST SHIPMENTS

  • While we strive for timely delivery, delays may occur due to factors beyond our control
  • In case of significant delay or lost shipment, please contact us for assistance
  • We will coordinate with the courier partner to resolve the issue

8. DAMAGED PACKAGE ON DELIVERY

  • If the package appears damaged or tampered:
    • Do not accept the delivery, or
    • Record an unboxing video as proof
  • Report the issue to us within 48 hours of delivery

9. CHANGE OF SHIPPING ADDRESS

  • Address changes are allowed only before dispatch
  • Once the order is shipped, address modification may not be possible

10. INTERNATIONAL SHIPPING

  • Currently, we do not offer international shipping

11. MODIFICATIONS TO POLICY

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

12. GRIEVANCE OFFICER

For shipping-related queries or complaints, contact:

Phone: +91 85138 68456
Email: info@crystalcollection.in
Alternate Email: help@crystalcollection.in

Working Hours: Monday to Friday (9:00 AM – 6:00 PM)

13. CONTACT US

For any shipping-related concerns, please contact us using the details provided above.