PRIVACY POLICY

Last Updated: 13/04/2026

This Privacy Policy describes how CRYSTALBYTE TECHNOLOGIES PRIVATE LIMITED (“Company”, “we”, “our”, “us”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website (“Website”).

This policy is in compliance with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

1. INFORMATION WE COLLECT

We may collect the following types of information:

a) Personal Information

  • Full Name
  • Phone Number
  • Email Address
  • Shipping/Billing Address
  • Payment-related details (processed via secure third-party gateways)

b) Non-Personal Information

  • IP Address
  • Browser Type & Device Information
  • Pages visited, time spent, and referring URLs

c) Sensitive Personal Data (if applicable)

We do not directly collect or store sensitive financial data such as card details. Payments are processed through secure third-party payment gateways.

2. PURPOSE OF DATA COLLECTION

We collect and use your data for:

  • Processing and fulfilling orders
  • Customer support and grievance handling
  • Improving website performance and user experience
  • Sending order updates, transactional messages, and service-related notifications
  • Marketing communications (only with consent)
  • Fraud prevention and legal compliance

3. CONSENT

By using our Website, you consent to the collection and use of your information in accordance with this Privacy Policy.

You have the right to withdraw your consent at any time by contacting us.

4. DATA SHARING & DISCLOSURE

We do not sell your personal data. However, we may share your information with:

  • Payment gateway providers
  • Logistics and delivery partners
  • IT and hosting service providers
  • Government or legal authorities when required by law

All third parties are obligated to maintain confidentiality and security of your data.

5. DATA RETENTION

We retain your personal data only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

6. DATA SECURITY

We implement reasonable security practices and procedures as required under Indian law to protect your data from unauthorized access, disclosure, or misuse.

However, no method of transmission over the internet is 100% secure.

7. COOKIES POLICY

We use cookies and similar technologies to:

  • Enhance user experience
  • Analyze website traffic
  • Remember user preferences

You can control cookies through your browser settings.

8. YOUR RIGHTS (UNDER DPDP ACT, 2023)

You have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Withdraw consent
  • File a grievance regarding misuse of your data

To exercise your rights, contact our Grievance Officer.

9. DATA BREACH NOTIFICATION

In the event of a data breach, we will:

  • Notify affected users as required under applicable laws
  • Take necessary steps to mitigate the impact
  • Report the breach to relevant authorities, if required

10. THIRD-PARTY LINKS

Our Website may contain links to third-party websites. We are not responsible for their privacy practices.

11. CHILDREN’S PRIVACY

Our Website is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

12. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.

13. GRIEVANCE OFFICER

In accordance with applicable laws, the contact details of the Grievance Officer are provided below:

Name: Aditya Kumar (DIN)
Designation: Grievance Officer
Company: CRYSTALBYTE TECHNOLOGIES PRIVATE LIMITED

Address:
3rd Floor, KB-15
JTM Mall Road, Jagatpura
Jaipur, Rajasthan – 302017, India

Phone: +91 85138 68456
Email: info@crystalcollection.in
Alternate Email: help@crystalcollection.in

Working Hours: Monday to Friday (9:00 AM – 6:00 PM)

14. CONTACT US

If you have any questions about this Privacy Policy, you may contact us using the details provided above.