TERMS AND CONDITIONS

Last Updated: 13/04/2026

These Terms and Conditions (“Terms”) govern your use of the website operated by CRYSTALBYTE TECHNOLOGIES PRIVATE LIMITED (“Company”, “we”, “our”, “us”). By accessing or using this website (“Website”), you agree to be bound by these Terms.

If you do not agree, please do not use this Website.

1. DEFINITIONS

  • “User”, “You”, “Your” refers to any person accessing or using the Website
  • “Products” refers to fashion (imitation/artificial) jewellery sold on the Website
  • “Services” refers to all services provided through the Website

2. ELIGIBILITY

By using this Website, you confirm that:

  • You are at least 18 years of age
  • You are legally capable of entering into a binding contract under Indian law

3. PRODUCTS & SERVICES

  • We sell fashion (imitation) jewellery only
  • We do not sell real gold, silver, or precious metal jewellery
  • Product images are for representation purposes; slight variations may occur

4. ACCOUNT REGISTRATION

  • You may be required to create an account to place orders
  • You are responsible for maintaining confidentiality of your login credentials
  • We are not liable for unauthorized use of your account

5. PRICING & PAYMENT

  • All prices are listed in Indian Rupees (INR)
  • We reserve the right to change prices at any time without prior notice
  • Payments are processed through secure third-party payment gateways
  • We do not store your payment details

6. ORDER ACCEPTANCE & CANCELLATION

  • We reserve the right to accept or reject any order
  • Orders may be cancelled due to:
    • Product unavailability
    • Incorrect pricing
    • Suspected fraud or misuse
  • If payment is already made, refunds will be processed as per the Refund Policy

7. SHIPPING & DELIVERY

  • We deliver across India through third-party logistics partners
  • Delivery timelines are estimates and may vary due to external factors
  • We are not responsible for delays caused by courier partners, weather, or unforeseen circumstances

8. RETURN, REPLACEMENT & REFUND

  • Returns and replacements are subject to our Return Policy
  • Refunds (if applicable) will be processed within 3–5 working days after approval
  • Certain items may not be eligible for return due to hygiene or usage reasons

9. USER OBLIGATIONS

You agree not to:

  • Use the Website for unlawful purposes
  • Provide false or misleading information
  • Interfere with Website functionality or security

10. INTELLECTUAL PROPERTY

  • All content on the Website (images, logos, text, design) is the property of the Company
  • Unauthorized use, reproduction, or distribution is strictly prohibited

11. LIMITATION OF LIABILITY

  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount paid by you for the product

12. INDEMNIFICATION

You agree to indemnify and hold harmless the Company from any claims, damages, or losses arising from:

  • Your misuse of the Website
  • Violation of these Terms

13. FORCE MAJEURE

We shall not be held liable for failure or delay in performance due to events beyond our control, including but not limited to:

  • Natural disasters
  • Government restrictions
  • Pandemic, strikes, or technical failures

14. TERMINATION / SUSPENSION

We reserve the right to:

  • Suspend or terminate your access to the Website at any time
  • Remove or restrict accounts involved in suspicious or unlawful activity

15. THIRD-PARTY LINKS

The Website may contain links to third-party websites. We are not responsible for their content, policies, or practices.

16. PRIVACY

Your use of the Website is also governed by our Privacy Policy.

17. GOVERNING LAW & JURISDICTION

These Terms shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of courts in Jaipur, Rajasthan, without exclusive restriction.

18. AMENDMENTS

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting.

19. GRIEVANCE OFFICER

As per applicable laws, the Grievance Officer details are:

Name: Aditya Kumar (DIN)
Designation: Grievance Officer
Company: CRYSTALBYTE TECHNOLOGIES PRIVATE LIMITED

Address:
3rd Floor, KB-15
JTM Mall Road, Jagatpura
Jaipur, Rajasthan – 302017, India

Phone: +91 85138 68456
Email: info@crystalcollection.in
Alternate Email: help@crystalcollection.in

Working Hours: Monday to Friday (9:00 AM – 6:00 PM)

20. CONTACT

For any queries, you may contact us using the details provided above.