REFUND & CANCELLATION POLICY

Last Updated: 13/04/2026

This Refund & Cancellation Policy outlines the terms under which CRYSTALBYTE TECHNOLOGIES PRIVATE LIMITED (“Company”, “we”, “our”, “us”) processes cancellations and refunds for purchases made on our website (“Website”).

1. NATURE OF PRODUCTS

We sell fashion (imitation/artificial) jewellery.
We do not deal in real gold, silver, or precious metal jewellery.

2. ORDER CANCELLATION

a) Before Dispatch

  • Orders can be cancelled before they are shipped
  • To cancel, contact us immediately with your order details
  • If cancelled successfully, a full refund will be initiated

b) After Dispatch

  • Orders cannot be cancelled once dispatched
  • However, you may be eligible for return/replacement as per our Return Policy

3. REFUND ELIGIBILITY

Refunds will be applicable only in the following cases:

  • Order cancelled before dispatch
  • Product received is damaged, defective, or incorrect
  • Order not delivered due to our fault

We reserve the right to verify claims before processing refunds.

4. NON-REFUNDABLE SITUATIONS

Refunds will not be provided in the following cases:

  • Change of mind after purchase
  • Minor color/design variation due to lighting or display differences
  • Incorrect address provided by the customer
  • Failed delivery due to customer unavailability

5. REFUND PROCESS

  • Once your refund request is approved, it will be processed within 3–5 working days
  • Refunds will be credited to the original payment method
  • In case of Cash on Delivery (if applicable), refund will be processed via bank transfer or other suitable method

6. LATE OR FAILED REFUNDS

If you have not received your refund within the expected time:

  • Check your bank account or payment method
  • Contact your bank or payment provider
  • If the issue persists, contact us for assistance

7. FRAUD & MISUSE

We reserve the right to:

  • Reject refund requests in case of suspected fraud or misuse
  • Take legal action if necessary

8. MODIFICATIONS TO POLICY

We may update this policy at any time without prior notice. Changes will be effective upon posting on the Website.

9. GRIEVANCE OFFICER

For any refund or cancellation-related concerns, you may contact:

Phone: +91 85138 68456
Email: info@crystalcollection.in
Alternate Email: help@crystalcollection.in

Working Hours: Monday to Friday (9:00 AM – 6:00 PM)

10. CONTACT US

For any queries related to refunds or cancellations, please reach out using the details above.